Jeffrey A. Martin
9238 Telford Bay North
Brooklyn Park, MN 55443
Cell Phone n (763) 229.6143
E-mail n martin.j.a@comcast.net

Career Objective
A progressive position that will capitalize on my excellent technical services leadership, operations management, and sales performance.

Qualifications Profile
Results and customer-service-driven Technical Services Manager respected for launching and managing customer service operations, training and technically supporting sales and service teams, and improving service delivery systems. Quality-focused coordinator respected for synchronizing/orchestrating multi-departmental services, streamlining/implementing efficient workflow processes, and increasing productivity/efficiency. Personable and articulate communicator and motivator with reputation for building/sustaining loyal professional relationships, troubleshooting/resolving escalated service issues, and achieving targeted production and deliverables objectives. Career committed with exemplary emphasis on accountability, quality, and professionalism.

Career History

Molex CFP, St.Paul Minnesota, 3/2010 - Present
Project Engineer
-Evaluate customer designs and recommend modifications.
-Cost complete package including flexible circuit, assembly and testing.
-Work directly with Planner in Proto-type and Production enviroment to ensure proper manufacturing.
-Daily contact with BDM and SE to determine costing and manufacturing lead times and any customer feedback.
-Software used on a daily bases SAP, NPI an Acccess database, Office 2007, IGI CAD/CAM, Co-Create modeling

TRC Circuits, inc., Crystal, Minnesota, 2/2002 - 3/2010
Sales Representative
-Initiating local business contacts, presenting business-specific circuit-board solutions, and negotiating product sales.
-Consulting with customers, recommending material types, establishing delivery schedules, and submitting cost estimates and proposals.
-Penetrating Internet and specialized markets, and expanding sales volume and profitability.
-Utilizing PhotoShop computer graphics application, and designing, producing, and distributing flyers, promotional, and marketing materials.
-Updating company website, integrating promotional offerings, and detailing/presenting current products and pricing.
-Designed/uploaded company web site, established web presence, and increased market awareness.

CAD CAM Engineer
-Utilizing CAD/CAM software, developing/documenting circuit board production and workflow processes, writing manufacturing programs, and facilitating the production process from start to finish.
-Streamlined, restructured, and implemented operational processes, improved workflow and service delivery, and dramatically increased productivity/efficiency.
-Providing 24/7 technical support for CAD Engineers, identifying Drilling, Inspection, Laminating, and Plating Department process bottlenecks, implementing continuous improvements, and increasing productivity, efficiency, and product quality.
-Researched/negotiated capital equipment purchases, established 12 workstations, installed/updated computer software, and repaired/maintained computers and peripheral equipment.

Infinite Graphics, Minneapolis, Minnesota, 1992 - 2001
Manager of Customer Service & Technical Support, 1997 - 2001
-Recruited to develop customer support and technical response systems, procured/installed software management applications, and launched service department from ground floor.
-Managed Customer Service, Technical Support, and Technical Writing Departments, and oversaw Application Engineering services to 500 national/international customers for multi-million-dollar software -development and graphic-design company.
-Maintained committed service presence, secured customer feedback, troubleshot/resolved customer issues, and achieved high client satisfaction levels.
-Designed Technical Support Department SOPs, implemented contract management system, and increased contract execution and customer service quality, accuracy, and efficiency.
-Conducted weekly meetings with Software Development Manager, Customer/Technical Support Representatives, and Applications Engineers, strategized/implemented customer service and marketing solutions, integrated new software releases, and achieved program objectives.
-Traveled to national/international trade shows, presented company products and service offerings, and developed new business prospects.
-Provided on-site customer training and technical support to original equipment manufacturers and dealers, demonstrated operational procedures, and installed CAD/CAM software.
-Oversaw maintenance contract administration, explained coverages and terms, and assured timely contract execution.
-Created maintenance contract reporting system, developed future equipment maintenance projections, and increased revenue potential and service quality.
-Developed, maintained, and administered technical support and sales databases.
-Coordinated technical writing and documentation processes, and collaborated with Technical Writer to create and update manuals, online help resources, release notes, and installation guides.
-Designed, developed, and launched company website and promoted IGI market presence.

Infinite Graphics (continued)
Technical Support/Applications Manager, 1992 - 1997
-Technically supported Sales Representatives in field sales settings, established process management benchmarks, and facilitated timely service delivery processes.
-Conducted hardware/software testing processes, evaluated system compatibility, and increased system integrity and functionality.

Education
-minneapolis drafting school, Minneapolis, Minnesota, 1990
Mechanical/Electrical Technical Drafting Certificate, One-Year
Program

Professional development highlights
-PCB Layout Systems, 14.0, Cadence Allegro, Certificate, 2001
-Solaris for System Administrators (F1), Sun Solaris, Certificate
2001
-E3000 Basic Training & Implementation, Valor Computerized
Systems, Certificate, 2001
-Time Management, Certificate, 1999
-Succeeding as a Manager, Certificate, 1997
-Managing Your Customer Support, Certificate, 1997

Technical Competencies
MS Word, MS Excel, MS PowerPoint, MS Outlook, MS FrontPage, NetMeeting, MS Windows 95-98- 2000/XP, Act 2000, Onyx Customer Relationship Management, AutoCAD 14, IGI Software Suite, Adobe Tools, PCB Viewers, Webex Communications, Allegro PCB Layout 14.0, Valor Enterprise 3000 Suite

-references furnished upon request-